FAQ

How is Alven different from other BrainLit solutions?

Alven delivers the same BioCentric Lighting™ performance as our networked solutions, just in a free-standing form. Instead of installing a full BioCentric Lighting™ system in a room, you can assemble and plug in Alven on your own and immediately receive the benefits of BioCentric Lighting™. 

How do I set up Alven?

Alven is easy to set up! Please refer to our documentation page for instructions on setting up your Alven.

What is BioCentric Lighting™ and how does it benefit my health and well-being? 

There is a significant amount of research that has already been done on the health benefits of receiving the appropriate amount of natural daylight. As humans today spend most of their time indoors, Alven helps you receive better quality and more simulated daylight. Learn more about the science behind light’s impact on your health and well-being.

How do I download the app?

Please contact us to access the download link for your iOS or Android device.

How
 do I create a user account for my Alven?

Once you have downloaded the BrainLit app, you will be prompted to create an account. 

I forgot my username or password. How can I reset them? 

Please follow the prompts in the BrainLit app for re-setting your username or password, or contact BrainLit Alven support at alven@brainlit.com for help.  

Why do I need to create an account to use my Alven? 

Setting up an account is not required to use BrainLit Alven, but you will lose out on many benefits if you do not use the BrainLit app and set up an account. Among other benefits, the app and account allow you to: 

  • Save favorite settings for future use 
  • Receive light recipe and scene updates automatically 
  • Receive future software updates to the functionality of your Alven 

Can I purchase Alven for myself? 

Currently, BrainLit Alven is only available for sale to businesses. If you are an employee of a business or an entrepreneur looking to bring healthy light to your corporate or home office environment, please send us an enquiry to purchase BrainLit Alven. 

Where can my company buy Alven? 

Please send us an enquiry to purchase an Alven for your company. 

How much does Alven cost? 

Please send us an enquiry for pricing information.

What is included with my purchase?

Your Alven includes all elements of the free-standing system (foot, pole, luminaire), tools and screws to assemble the Alven, and access to the BrainLit app.

Does Alven come with a warranty?

Yes, Alven has a one-year warranty from the purchase date or delivery date (if they are different). Please refer to the Warranty & Safety document for more information. 

What if I have a problem with my Alven? 

Please contact us at alven@brainlit.com with any questions regarding the performance of your Alven.

How is Alven shipped to me?

Alven is shipped to you in three separate boxes. Box 1 includes the luminaire, power cable, and tools for assembly; Box 2 includes the Alven pole, and Box 3 includes the Alven foot. The total weight of the three boxes is approx. 30kg (65 lbs.). 

Do you ship world-wide?

Yes, we ship anywhere in the world, either directly or through licensed distribution partners.

How long is the delivery time? 

Depending on order volume, your delivery time may vary. Please contact us at alven@brainlit.com if you have questions about delivery time.

How can I track the delivery of my Alven? 

You will receive a tracking number from the shipping company once your Alven has shipped. If you have any questions on the status of your shipment, please refer to this tracking number.

How is my personal data handled when using Alven?

We follow all GDPR requirements in handling of your personal data. For more information, please refer to our privacy policy.

My Alven can’t find any Wifi networks

If you are struggling to connect your Alven to a WiFi network, try moving it closer to your closest WiFi access point/router and turning Alven so that the keypad is facing it.

Why is my Alven only eminating a reddish light?

Your Alven is probably set to Relax mode. Using the BrainLit app, choose AutoLit mode or follow the user manual to set your Alven to AutoLit mode.

Where should I place my Alven for the best BioCentric effect?

You should place BrainLit Alven so that the light falls comfortably into your eyes. To avoid discomfort, you should not look directly into the light. We recommend using the AutoLit recipe as often as possible.

Is your question not covered here?

Get in touch with us at alven@brainlit.com